•  Communication Skills • Dealing with Difficult People • Body Language •

 • Generational Obstacles • Stress Management • Sensitivity Training  •

• Public Speaking •  International Business  •

Words and actions are only two segments of a very complex system of communication.  Successful business and personal interaction is based on a conscious application of signals and the messages and meta-messages they relay. The skills taught in this popular seminar have improved working conditions and increased productivity by creating a more comfortable work environment.

?

 Dealing with Difficult and Angry People 

In an increasingly violent world it helps to know what triggers the behavior of difficult and angry people. Even more important is knowing how to react to and how to deal with colleagues, superiors, and clients exhibiting unacceptable conduct and actions. This interactive seminar provides effective means by which offensive and dangerous behavior can be managed and curbed.

 ?

 Body Language and Non-Verbal Communication 

First impressions are established within 30 seconds of an initial meeting. What and how we communicate determines the path of all interactions. Words transmit only 7% of what we intend to convey;  38% is communicated visually, and  55%  is transmitted non-verbally. Body postures and movements, facial expressions, eye positioning, and tone of voice combine to transmit very specific messages. Applying the tools provided in this seminar inevitably leads to improved professional and personal achievements.

 ?

 Generational Obstacles 

With rapidly changing social values and cultural events, knowing what to say and when to say it is essential. Phoning, texting, and emailing have complicated communications with their simplicity. A blur separates what is acceptable and not, especially in the generational gap that exits between Baby Bombers, Gen-Xers, and the young Millennials. This seminar will go over what works and what doesn’t and why. The result produces a more relaxed and productive professional environment.

 ?

 Stress Management 

This fun seminar is a relaxing tour through the world of good stress and bad stress.  After a brief introduction of different levels of stress, the fun begins. Tools abound for maintaining a comfortable balance.

 ?

 Sensitivity Training 

 Being unaware of sensitive issures can leave a flouring business with expensive law suits.  Understanding the sensitivity of colleagues and business associates leads to improved business and personal relationships. Using cohesive communication guidelines, this seminar includes strategies to limit the risk of potential liability of sexual harassment, racial, ethnic, religious discrimination, and other employment related vulnerabilities. The professional and personal issues of sensitivity are covered in this seminar along with tools on how to avoid litigation.

 ?

 Public Speaking 

Effective public speaking and powerful presentation skills are essential when conducting business meeting, training sessions, or when addressing large groups. The techniques introduced in this seminar can turn even the beginner into a successful and commanding presenter.

?

 International Business  

The future of business growth is closely tied to the global market. A knowledge of customs, traditions, and taboos of the foreign culture is critical if a new business venture on foreign soil is to succeed with ease.  EST offers seminars in training professionals to become familiar with the European and Asian business worlds and customs.